Effective Date: 28 October 2023

At 360Digital Marketing Company, we strive to provide the highest quality services to our clients. However, we understand that situations may arise where you may need to request a refund or return. Please read the following policy carefully to understand your rights and obligations regarding refunds and returns.

1. Service Refund Policy

1.1 Digital Marketing Services

• Once a digital marketing service has been initiated or delivered, refunds are generally not available due to the nature of the work involved. This includes, but is not limited to, SEO, social media marketing, content creation, and PPC management services.
• If you are not satisfied with the results of the service provided, please contact us within 7 days of service completion to discuss your concerns. We will work with you to resolve the issue, which may include a partial refund or a service credit at our discretion.

1.2 Subscription Services

• If you have subscribed to an ongoing service (e.g., monthly SEO services), you may cancel the subscription at any time. However, refunds for the current billing period will not be provided.
• To avoid being charged for the next billing cycle, cancellations must be made at least 7 days before the next billing date.

1.3 Consultation Services

• Fees for consultation services are non-refundable once the consultation has been provided. If you need to reschedule a consultation, please contact us at least 24 hours in advance.

2. Returns of Physical Products

2.1 Eligibility for Returns

• If you have purchased any physical products from 360Digital Marketing Company (e.g., marketing materials), you may return the item(s) within 14 days of delivery for a full refund or exchange, provided the item(s) are in their original condition and packaging.

2.2 Return Process

• To initiate a return, please contact our customer support team at contact@360digitalmarketing.in or +91 9576762377 with your order number and reason for return.
• Once your return is approved, you will receive instructions on how to return the item(s). Please note that you are responsible for the return shipping costs.

2.3 Refund Process

• Once we receive and inspect the returned item(s), we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.
• If the returned item(s) are found to be damaged or not in their original condition, a partial refund may be issued at our discretion.

3. Non-Refundable Items

3.1 Customized Services

• Fees for customized digital marketing services, such as tailored campaigns or bespoke content creation, are non-refundable once the service has commenced or been delivered.

3.2 Promotional Items

• Items purchased on sale or as part of a promotion are final and non-refundable unless they are defective or damaged upon arrival.

4. Contact Information

If you have any questions or need further assistance with our Refund and Returns Policy, please contact us at:

360Digital Marketing Company
Jamia Nagar, Okhla
New Delhi, 110025
Email: contact@360digitalmarketing.in
Mobile No: +91 9576762377

By using our services or purchasing products from 360Digital Marketing Company, you agree to this Refund and Returns Policy. If you do not agree with the terms outlined in this policy, please refrain from using our services and products.